Customer Service Courses...

Awarding Body (City&Guilds)

How the customer's expectations are met throughout every part of the service journey is the most critical factor in gaining and retaining business. Effective service delivery skills are an essential part of any customer-facing job role and vitally important to business success. Training in these skills makes good business sense.

All learners who take part in these qualifications will be able to make a positive contribution to their organisation through:-

• Knowledge that can be directly applied in business environments
• Improved communication skills
• Improved team-working

For employers research shows that investing in employee development significantly improves retention and operational efficiency. By accessing these courses employers will benefit from:-

• Increased customer retention through improved service
• Improved revenue generation
• Improved communication skills
• Enhanced team dynamics

Our range of courses are as follows:

1. Introductory Certificate in Hospitality Customer Service
2. Introductory Certificate in Customer Service
3. Introductory Certificate in Hospitality Selling
4. Introductory Certificate in Selling
5. Introductory Certificate in Conflict Handling

Click the links above to find out more about these customer services courses.