Customer Service...

Who is the course for:-

First class customer service is a key differentiator in today's competitive market place. In order to stand out from the crowd, businesses must have staff capable of providing exceptional customer service.

Focusing on understanding customers, satisfying their need and exceeding their expectations, this course is designed for all staff, although it may be particularly useful for new starters.

What you will learn:

• Defining Customer Service
• Identifying your customer
• The benefits of sound product knowledge
• Up-selling and suggestive selling
• The impact of positive body language
• Handling complaints

What you will achieve:-

When you complete the course you will obtain a certificate of attendance.

You can book this course by calling us 01924 824428 or using our Booking form.