Introductory Certificate in Customer Service.

Awarding Body (City&Guilds)

Who is the qualification for:-

Designed to introduce the key principles of Customer Service, within all service sector operations.

The importance of providing good customer service in any business is demonstrated through a range of situations and contexts. Employees will also develop improved communication skills.

What you will learn:-

• Introduction to customer service
• Effective communications
• Presenting a positive professional image
• Handling customer complaints

What you will achieve:-

The Introductory Certificate in Customer Service is a one-day programme that is assessed by a true/false test. When you pass the course, you will obtain a nationally recognised qualification, which is accredited by City&Guilds.

You can book this course by calling us 01924 824428 or using our Booking form.
Click here for other Customer Service Courses.