Introductory Certificate in Hospitality Customer Service.

Awarding Body (City&Guilds)

Who is the qualification for:-

Designed to introduce the key principles of Customer Service within hospitality operations, this qualification reinforces the importance of customer service and encourages employees to enhance both individual and organisational customer service needs and expectations.

What you will learn:-

• Introduction to customer service
• Effective communication
• Presenting a positive professional image
• Handling customer complaints

What you will achieve:-

The Introductory Certificate in Hospitality Customer Service is a one-day programme that is assessed by a true/false test. When you pass the course, you will obtain a nationally recognised qualification, which is accredited by City & Guilds.

You can book this course by calling us 01924 824428 or using our Booking form.

Click here for other Customer Service Courses.