Introductory Certificate in Conflict Handling

Awarding Body (City&Guilds)

Who is the qualification for:-

Designed to provide an introduction to the skills of handling conflict. Employees will gain knowledge to recognise potential conflict situations and how to deal with them effectively.

What you will learn:-

The theory of conflict:

• How to prevent conflict
• Effective communication skills for conflict situations
• Resolution of conflict

What you will achieve:-

The Introductory Certificate in Conflict Handling is a one-day programme that is assessed by a true/false test. When you pass the course, you will obtain a nationally recognised qualification, which is accredited by City&Guilds.

You can book this course by calling us 01924 824428 or using our Booking form.
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